Zammad is an open source helpdesk/support system and issue tracking system, which serves the coordination and answering of inquiries of any kind.
The application supports clients, agents and management equally intelligently in the structured capture, processing, documentation and evaluation of all internal and external matters.
This training is aimed at agents/power users who want to learn how to use Zammad.
Trainer und Dozenten
An experienced employee of Zammad GmbH (the company of the OTRS inventor and founder Martin Edenhofer) holds the training. Often Martin is not afraid to hold the training himself. The contents are individually tailored to your company and your ideas and can be designed by yourself.
Voraussetzungen
The training is aimed at service and support members who will learn how to work efficiently with Zammad in their daily work. Recommended previous knowledge:
- Using a web browser
- Working with email clients
Inhalt
Introduction
- Typical use cases
- The Zammad glossary
Core object and their features
- Ticket
- User
- Organisations
The Zammad agent interface
- Creation of tickets
- Editing of tickets
- Searching for tickets
The Zammad customer interface
- Creation of tickets
- Editing of tickets
- Searching for tickets
Power features
- Text modules
- Macros
- Overviews
- Search in expert mode
- Ticket
- User
- Organisations
The Zammad agent interface
- Creation of tickets
- Editing of tickets
- Searching for tickets
The Zammad customer interface
- Creation of tickets
- Editing of tickets
- Searching for tickets
Power features
- Text modules
- Macros
- Overviews
- Search in expert mode
- Creation of tickets
- Editing of tickets
- Searching for tickets
Power features
- Text modules
- Macros
- Overviews
- Search in expert mode
Kurszeiten
Wer möchte, reist bis 22 Uhr am Vortag an und nutzt den Abend bereits zum Fachsimpeln am Kamin oder im Park.
An Kurstagen gibt es bei uns ab 8 Uhr Frühstück.
Unsere Kurse beginnen um 9 Uhr und enden um 18 Uhr
Neben den kleinen Pausen gibt es eine Stunde Mittagspause mit leckerem, frisch in unserer Küche zubereitetem Essen.
Nach der Schulung anschließend Abendessen und Angebote für Fachsimpeln, Ausflüge uvm. Wir schaffen eine Atmosphäre, in der Fachleute sich ungezwungen austauschen. Wer das nicht will, wird zu nichts gezwungen und findet auch jederzeit Ruhe.